Thank you for shopping at Zale Global.
Zaleglobal has a 100% product and service guarantee for every item we send out of our warehouse. Furthermore, we follow strict protocols to ensure you receive only the ordered products in perfect condition. While we aim for your happiness, if you are still unsatisfied with the product or received it in a damaged state, Zaleglobal will resolve your complaints at the earliest
Once a product is delivered, you can place a return/ exchange request within 24-48 hours.
In case of any issues, it is mandatory to share a video or photo proof with us to ascertain the quality of the product and process your request.
Give us two working days to review your return request.
After reviewing your return request, we will send our courier partner to pick up the delivered products.
After receiving your product(s), we will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement will depend upon stock availability.
Once your return is processed successfully, we will process your refund, and it should reach your original mode of payment in 6-7 working days.
If you initially opted for Cash on Delivery, we will ask for your bank details/ UPI ID, and the amount will be credited there. Please note that no cash refunds will be made.
You also get the option to cancel your order if you wish to do so. Within 2-4 hours of placing the order. If you wish to cancel the order once it has been shipped, you can refuse to take it from the delivery partner, and once it reaches us, we will cancel the order and refund your money if it is a prepaid order.
You can even return a part of your order if it fulfils the abovementioned criteria within 2-3 days of delivery.
We regret to inform you that refunds are only applicable if an order is canceled before placement. Once your order is confirmed, it cannot be refunded.
We go to extensive lengths for a smooth user experience. However, our policies sometimes need to be stringent to serve our customers better. We have noticed that although a vast majority of our customers have genuine concerns, which we are always upfront to support, some accounts abuse our liberal return and exchange policies. To protect our customers' rights, our customer care support team reserves the right to assess, judge and then take the necessary action at their discretion.
We take the utmost care and accountability while sending our products to you. Your package is screened and goes through an extensive quality check so that we deliver the best to you. However, if you have received partial, void or damaged items through your order, kindly contact the customer service team within 24 hours of the delivery.
Packaging, bottles, and communications undergo constant innovation and changes without affecting the formulation and efficacy of the product. These changes are for a seamless user experience and to comply with government notifications.
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